Agreement

Our Obligations

We will not change the amount or frequency of drawing arrangements without your prior approval.

We will not disclose your details except where necessary to Telecommunication Payment Services’ financial institution and for the purposes of conducting direct debits with your financial institution.

If a due date for a debit falls on a weekend or public holiday, we will process the debit on the next business day.

We will give you at least 10 business days notice in writing if there are changes to the terms of the drawing arrangements.

Your Obligations

It is your responsibility to:

• Ensureyour nominated account can accept direct debits.
• Ensure there are sufficient funds available in the nominated account to meet each drawing on the due
• Advise us if the nominated account is transferred or closed,or the account details
• Arrange an alternative payment method acceptable to Planet Tel if we cancel the drawing arrangements.
• Ensure that all account holders on the nominated financial institution account sign the Direct Debit Authorisation.
• Advise us of new credit card details prior to the expiry of the credit card.

A fee will be charged to your account if the financial institution rejects a Direct Debit transaction.

Your Rights

You should contact ICT Communications if you wish to alter the drawing arrangements. This includes:

• Stopping an individual drawing
• Altering the Direct Debit Authorisation
• Cancelling the Direct Debit Authorisation

Where you consider that a drawing has been initiated incorrectly, please contact Customer Service.